At Jacob Trekker, we are committed to delivering your adventure gear promptly and safely right to your doorstep. Please read our shipping policy carefully to understand how we handle your orders.
Payment Method
We offer only cash on delivery (COD). Payment is collected at the time your order is delivered. Please ensure you have the exact amount ready to complete your purchase.
Processing Time
Once your order is confirmed, we process it as quickly as possible. Typically, orders are prepared and dispatched within 1-3 business days.
Delivery Time
Delivery times depend on your location and can range from 3 to 7 business days. While we strive to meet these timeframes, delays can occasionally happen due to unforeseen circumstances such as weather or logistics issues.
Shipping Areas
We currently deliver within specified regions. If your area is not covered, we will notify you at the time of order placement.
Order Tracking
Once your order is dispatched, you will receive confirmation with estimated delivery details. Please keep an eye on your contact information to receive timely updates.
Failed Delivery
If delivery fails due to an incorrect address or if you are unavailable to receive the package, additional delivery attempts may be subject to extra charges or order cancellation.
Contact Us
For any questions or concerns about your shipment, please reach out to our customer service team at [email protected].